At Excalibur Hotel Casino, we are committed to providing you with the best possible gaming experience on our premises. If you have any questions or concerns about your visit, we encourage you to reach out to us through one of the following channels.
You can contact us directly at:
We also recommend accessing our Help Centre and FAQ sections to find answers to common questions about gaming regulations, responsible gambling practices, and more.
BetMGM Nevada app users can access a reality check reminder feature with configurable intervals (30 minutes, 1 hour, or 2 hours) for sports-betting sessions. This is not live chat support but a tool designed for players to self-monitor their play time.
Please visit our website at MGM Resorts International to access detailed information about:
If you require verification or help with an issue related to your account, we recommend contacting our dedicated team at the casino cage or MGM Rewards desk during business hours for in-person support. They will be happy to assist you and answer any questions about gaming limits, promotional mailings, Free Slot Play offers, or your membership status.
Excalibur Hotel Casino is committed to providing a safe and enjoyable experience for all our visitors. If you feel that your gambling activities have negatively impacted your life or someone else's, please don't hesitate to reach out:
For technical issues with the BetMGM app or any of our services, please contact us at:
If your issue requires further support or escalation, please speak with one of our customer service representatives at the casino cage during business hours. They will guide you through the process and ensure that your query is handled promptly.
When contacting us for assistance, we appreciate clear communication about your issue so that we can address it efficiently. Your privacy matters to us; therefore, please be assured that any information shared with our support team regarding your account or gaming activities will remain confidential.
If you prefer self-service options, kindly note the following tools available on our website and app:
Our dedicated staff is committed to ensuring that your experience at Excalibur Hotel Casino meets or exceeds your expectations. Should you require any further assistance, please don't hesitate to reach out through our support channels.
Wherever possible, we strive to offer multilingual assistance. For non-English speakers visiting from countries around the world, our staff will do their best to communicate in:
